Privacy Policy

Cleaning.com (“Company”) respects and values its Users' privacy. This Privacy Policy describes the information Company collects from Users when they visit www.Cleaning.com (“Platform”), how Company uses that information, and under what circumstances Company discloses it. This Privacy Policy should be read in conjunction with the Terms of Service also available on the Platform at https://www.cleaning.com/tos/.

  1. Changes to Privacy Policies. Company's Privacy Policy is subject to change from time to time, so Company suggests that User reviews the current Privacy Policy at the start of each visit to the Platform. Unless Company clearly expresses otherwise, Company will use Information in accordance with the Privacy Policy under which User Information, as defined below, was collected. USER IS ARE HEREBY ADVISED THAT USER'S CONTINUED USE OF THE PLATFORM CONSTITUTES USER'S ACCEPTANCE OF ANY AMENDMENTS TO AND THE MOST RECENT VERSION OF THIS PRIVACY STATEMENT AND THE PLATFORM'S TERMS OF SERVICE.
  2. Information Company Collects. When User uses the Platform, Company may receive and collect certain information. The information that Company may receive and collect depends on what User does when it visits the Platform.
    1. Automatically Collected Information. Some information is automatically received and sometimes collected from User when User visits the Platform. This information may include some or all of the following items: the name of the domain and host from which User accesses the Internet, including the Internet Protocol (IP) address of the computer User is using and the IP address of User's Internet Service Provider; the type and version of Internet browser software User uses and its operating system; the date and time User accesses the Platform, the length of User's stay and the specific pages, images, video or forms that User accesses while visiting the site; the Internet address of the website from which User linked directly to the Platform, and if applicable, the search engine that referred User and any search strings or phrases that User entered into the search engine to find the Platform; and demographic information concerning the country of origin of User's computer and the language(s) used by it. Company uses this information to monitor the usage of the Platform, assess its performance, ensure technological compatibility with Users' computers, and understand the relative importance of the information provided on the Platform. Company may also use this data to conduct statistical analyses on Users' usage patterns and other aggregated data.
    2. Information Collected via Cookies. “Cookies” are small files or records that are placed on User's computer's hard drive to distinguish User from other visitors to the Platform. The use of cookies is a standard practice among websites to collect or track information about User's activities while using the Platform. Generally, a Cookie may enable a website owner to track how a visitor navigates through the website and the areas in which visitors show interest. This is analogous to a traffic report: it tracks trends and behaviors but does not identify individuals. Information gathered in this fashion may include date and time of visits, pages viewed, time spent at the Platform, and the website visited just before and just after a visit to the Platform. Cookies can be set to expire: (i) on a specified date; (ii) after a specific period of time; (iii) when a transaction has been completed; or (iv) when a User turns off his/her Internet browser. A Cookie that is erased from memory when a visitor's Internet browser closes is called a “session” cookie whereas Cookies which expire based on a time set by the Web server are called “persistent” cookies. The Platform may use both “session cookies” and “permanent cookies.” Internet browsers are typically set to accept Cookies by default. The Platform will also utilize web traffic analytical tools including, without limitation, CrazyEgg, Olark, MixPanel, and Google Analytics. User can choose to have its browser warn User every time a Cookie is being sent to User or User can turn off Cookie placements. If User refuses Cookies, there may be parts of the Platform that may not function properly.
    3. Information User May Actively Submit Through the Platform. For some of the browsing on the Platform, Company neither requires nor collects “User Information.” User Information is information that could personally identify User: for example, User's name, address, phone number, e-mail address, and zip code. User can browse the Platform and take as much time as User wants to review Company's services without having to submit such User Information. In the following instances, however, Company does need User to actively submit User Information: (i) when User wants to contact Company via electronic means or website submission; (ii) when User utilizes online service scheduling/ordering; (iii) when User enters a contest or sweepstakes; or (iv) when User joins Company's customer loyalty programs and/or email lists. E-mail or other forms of electronic communication, including website submission, are inherently not a secure and/or confidential means of communication.
  3. Security. Company strives to maintain internal controls and procedures to ensure that the Information (as defined below) User share with Company handled in a safe, secure and responsible manner. Company has security measures to help protect against the loss, unauthorized access, and alteration of the information in Company's control. Company only discloses such Information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. Company's databases are protected by physical, technical, and procedural measures that restrict access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and Company cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, Company takes reasonable precautions to prevent such unfortunate occurrences.
  4. Personal Information About Children. The Platform is targeted primarily for use by adults. Company does not currently market or create special areas for use by children. Accordingly, Company does not knowingly collect age identifying information, nor does Company knowingly collect any personal information from children under the age of 13 years. However, Company hereby advises all visitors to the Platform under the age of 13 not to disclose or provide any personally identifiable information on the Platform. In the event that Company discovers that a child under the age of 13 has provided personally identifiable information to Company, in accordance with the Children's Online Privacy Protection Act (please see the Federal Trade Commission's website at http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec08.shtm for more information about this Act), Company will delete the child's personally identifiable information from Company's files to the extent technologically possible.
  5. E-Mail Communication. When User sends an email to Company or provides User's email address to Company, User is communicating with Company electronically and consents to receive communication from Company electronically. Company may retain the content of such email(s), User's email address, and Company response(s) in order to service User's needs. Company may use the data that User provides to send User email or correspondence via other means.
  6. How Company Uses and Shares User Information. Company's view of using User Information is simple: Company does not rent or sell User Information. Company may use User Information that User actively submits to better assist User when User visits or contact Company again and to send User special offers which may be of interest to User. Company does this by general marketing communications for Company's services, including by regular mail and e-mail, (collectively, “Marketing Communications”). Unless User “opt-out” through opportunities available to User through Company's Marketing Communications, Company may send User Marketing Communications. User may also “opt-out” of future Marketing Communications by following the instructions provided in this Privacy Policy under the “Access to and Managing User Information” section of this Privacy Policy. Except where Company otherwise obtains User's express permission, Company may share User Information with third-parties only under the limited circumstances stated below:
    1. Information is subject to disclosure in response to judicial or other governmental subpoenas, warrants, and court orders served on Company in accordance with their terms, as otherwise required by applicable law, or in response to requests by law enforcement.
    2. Information is subject to disclosure to protect Company's rights or property, protect its legitimate business interests, to enforce the provisions of Company's Privacy Policy and Terms of Service, and/or to prevent harm to User or others.
    3. Information may be disclosed: to carefully selected third-party service providers so that they may provide services to User; to provide customer service; to send or email Marketing Communications; to maintain Company's customer loyalty program and database and other programs; to monitor the activity of the Platform; to conduct surveys; and to administer contests or sweepstakes. Company will share User Information with Company's carefully selected third-party services providers - such as those rendering the cleaning services scheduled through the Platform - on a confidential basis. These service providers are prohibited from using User Information for any purpose other than providing the services scheduled through the Platform.
    4. Information may be disclosed and transferred if Company or its business is sold or offered for sale to another company or person(s), if a petition for relief under the United States Bankruptcy Laws is filed by or against us, or if Company becomes subject to an order of appointment of a trustee or receiver.
  7. Linking to Third-Party Websites. When User clicks on links on the Platform that take User to third-party websites, User may be subject to the third-party's privacy policies. While Company supports the protection of privacy on the Internet, Company cannot be responsible for the actions of any third-party websites. Company encourages User to read the posted privacy policies of any and every website User visits, whether User is linking from the Platform or browsing on its own.
  8. Access to and Managing User Information. Company believes it is important for User to be able to: (i) find out what Information User has provided to Company through the Platform; (ii) update User Information; and (iii) “opt out” of receiving future Marketing Communications. To inquire about User Information, update User Information, or “opt” out of receiving future Marketing Communications, User may do one of the following:
    1. Access User's Account via the Platform.
    2. Send an e-mail with User's request and current contact information to privacy@cleaning.com.
    3. Send a request in writing with User's current contact information to: Cleaning.com, LLC 1415 W. 22nd St. Ste. 280 Oak Brook, IL 60523.
    4. If User send an e-mail or letter request, User should include its full name, address, phone number and e-mail address and indicate the specific nature of User's request. If User wants to “opt in” or “opt out” of receiving Marketing Communications, specifically what type of Marketing Communication (E.G., e-mail or direct mail) User wishes to receive or stop receiving. This will ensure Company identifies User correctly in Company's systems and accurately processes User's request. Company will take appropriate steps to implement User's request, but due to production, mailing and system timelines, it may take up to ten (10) business days for e-mails or thirty (30) calendar days for standard mail. Until that change takes effect, User may still receive or not receive Marketing Communications from Company's.
    5. Even though User may have “opted out” of receiving Marketing Communications, User may still receive business-related communications. “Opting-out” of certain third-party communications may prevent Company from providing certain services which User may request.
  9. What User Needs to Do to Protect its Information. User has several options when deciding how it can best protect User Information. One option is simply not to volunteer it. As stated above, this approach would allow User to still visit the Platform, although it will prevent User, for example, from scheduling services via the Platform or providing Company with User's comments or questions relating to the Platform. The Federal Trade Commission's website, www.ftc.gov, also offers useful information about how to protect personally identifiable information provided to a website.
  10. What to Do About Suspected Violations of This Privacy Statement. If at any time User believes that Company has not adhered to the policies and principles set forth in this Privacy Statement, please notify Company using the contact information provided below. Company will make all commercially reasonable efforts to promptly respond to such concerns.
  11. Questions or Comments. If User have any questions or comments concerning Company's Privacy Policy, please contact us:
    1. Send an email with User's request and current contact information to privacy@cleaning.com.
    2. Send a request in writing with User's current contact information to Cleaning.com, LLC 1415 W. 22nd St. Ste. 280 Oak Brook, IL 60523.
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